1. Introduction
Welcome to Freshinbasket ("we," "our," or "us"). Freshinbasket is an online platform that enables customers to purchase fresh fruits, vegetables, and related products for home delivery.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, mobile applications, and related services.
By using Freshinbasket, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
A. Personal Information
When you create an account, place an order, contact us, or use our services, we may collect:
- Full name
- Email address
- Mobile phone number
- Delivery address
- Billing address
- Profile information
- Account credentials
B. Order Information
When you place an order, we may collect:
- Products purchased
- Quantity ordered
- Order history
- Payment status
- Delivery details
C. Payment Information
Payments are processed through trusted third-party payment providers such as Razorpay.
We do not store your complete credit card, debit card, UPI PIN, CVV, net banking credentials, or other sensitive payment information on our servers.
Payment processors may collect payment-related information in accordance with their own privacy policies.
D. Device and Technical Information
We may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Date and time of access
- Pages visited
- Usage data
E. Location Information
For delivery services and delivery partners, we may collect location information:
- Delivery address provided by customers
- Real-time location of delivery personnel (when applicable)
- GPS data used for order tracking and delivery management
Location information is collected only when necessary for providing delivery-related services.
F. Communications
We may collect information when you:
- Contact customer support
- Submit inquiries
- Send feedback
- Participate in surveys or promotions
3. How We Use Your Information
We use your information to:
- Create and manage user accounts
- Process and deliver orders
- Verify transactions
- Provide customer support
- Improve our services
- Send order confirmations and delivery updates
- Detect fraud and security threats
- Comply with legal obligations
- Analyze platform performance and user experience
4. Cookies and Tracking Technologies
Freshinbasket may use cookies and similar technologies to:
- Maintain user sessions
- Remember preferences
- Improve website performance
- Analyze traffic and usage patterns
You may configure your browser to reject cookies; however, some features may not function properly.
5. Sharing of Information
We may share information with:
Service Providers
Third-party vendors that assist with:
- Payment processing
- Cloud hosting
- Delivery operations
- Analytics services
- Customer support services
Delivery Personnel
Information necessary for fulfilling and delivering orders, including:
- Customer name
- Contact number
- Delivery address
Legal Authorities
We may disclose information if required by:
- Applicable laws
- Court orders
- Government authorities
- Law enforcement agencies
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction.
6. Data Security
We implement reasonable technical and organizational safeguards to protect personal information, including:
- Secure HTTPS connections
- Authentication and authorization controls
- Password encryption and hashing
- Access controls
- Security monitoring
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Complete transactions
- Resolve disputes
- Meet legal and regulatory requirements
When information is no longer required, it may be securely deleted or anonymized.
8. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update account details
- Request deletion of personal information
- Withdraw consent where applicable
- Request information about how your data is processed
To exercise these rights, contact us using the details below.
9. Children's Privacy
Freshinbasket is not directed toward children under the age of 13 years.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
10. Third-Party Services
Our platform may integrate with third-party services including:
- Razorpay
- Cloudinary
- Analytics providers
- Mapping and location service providers
These third parties operate under their own privacy policies, and we encourage users to review them.
11. International Data Transfers
Your information may be processed and stored on servers located in different jurisdictions where our service providers operate.
We take reasonable measures to ensure appropriate protection of personal information during such transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated "Last Updated" date. Continued use of the services after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Freshinbasket
- Email: support@freshinbasket.com
- Website: https://www.freshinbasket.com
- Customer Support: +91-9461877701
14. Consent
By accessing or using Freshinbasket, you acknowledge that you have read, understood, and agreed to this Privacy Policy.